Wakewood Case Study free essay sample

Dear Graham, I am satisfied to present this proposition of work to help Wakewood Servicing International in build up a change methodology and a guide to achievement of the client support dept. with likewise the coordination of the showcasing and quality divisions in addition to expanded item incomes in the following 2 to 3 years. Foundation and Context Wakewood Servicing has seen numerous difficulties in the last 2-3 years, especially in the previous a year. The current downturn has unmistakably pushed the requirement for â€Å"value for money† and client maintenance, all things considered; your outer clients input appear to pressure for expanded nature of client care, serious items, evaluating in addition to the speed of conveyance. The unmistakable and quantifiable criticism assembled from your clients prompts the need to expand the degree of administration gave, this is required so as to coordinate desires while doing as such in a savvy way. Conveying indistinguishable administrations in a similar way from has been done in the past is recognized as a fruitless way to progress. Key changes in the administrations offered, how the administrations are conveyed and the relationship with your clients are presently past due and must occur as quickly as time permits. My inward investigation of the unit has additionally permitted me to recognize the accompanying barely any information focuses that I accept could be the likely reasons for the units’ current terrible showings: I) The units’ client adjusting specialized stages depend on first era applications, not on the most recent third era which is at present in power on different divisions in Wakewood. I) The unit, in spite of the fact that represents 20% of Wakewood exercises has the most reduced profitability volumes in the creation lines versus different units. iii) No solid information is yet accessible yet staff costs appear to be excessively high, this could be a region of center by presenting robotization and therefore staff/cost decreases. iv) For 3 continuous years, the unit has the most red uced outcomes in the Wakewood worker commitment poll I. e. most minimal representative spirit in the association. ) The division additionally has the most noteworthy representative residency inside Wakewood. With late ‘green shoots of recovery’ in the commercial center, I am seeing an expanded thoughtfulness regarding customer driven requests for less expensive, snappier and quality items, I accept this will be best an ideal opportunity to present an advertising office and a quality control territory so as to initiate the change to the division inside Wakewood. Proposed change approach Overview of approach as far as I can tell I have discovered that Operational Change should be managed cautiously. This is because of human natures’ protection from change, the specialized and physical foundations which will likewise need to change, and simultaneously stay undetectable to the outside client. Furthermore continue and improve the client care and item conveyance. In this way the elevated level methodology proposed for Wakewood’s division is: †¢ Put in a spot a change the executives experienced program/venture group with the duty of conveying the hierarchical infrastructural change. †¢ Set the association vision and thus the change destinations for the division. Convey the message to the unit’s the executives for purchase in to change. †¢ Empower the supervisory crew to help the change and set them destinations to meet this. †¢ Communicate each accomplishment because of the change. Approach Detail Four tracks of work are imagined: 1. Set up the representatives for change, persuading them that noteworthy hierarchical changes are required. I rec ommend starting the conveyance of organized interchanges as notices and meetings, so as to convey the message and basis on why there is a requirement for the working and basic changes in the unit. This ought to likewise be conveyed with a solid accentuation on the authoritative advantages (I. e. increment incomes and market nearness, brand and so forth ) and the worker advantage as well (I. e. better instruments to carry out the responsibility, chances to move into different offices and build up own abilities) which will be lined up with the remainder of the 6 divisions inside Wakewood. The executives ought to likewise be entrusted on supporting change and elevating it to the operational workers. 2. Plan and screen a program of authoritative change The program/venture group (carefully comprising of Wakewood the board, HR, Account and exceptionally experienced venture chiefs) will be entrusted in building up a point by point venture plan on: a) How to incorporate the promoting and quality offices inside the division. b) The new proposed hierarchical structure with close down from HR, from an European representative guidelines point of view if staff redundancies or job changes are distinguished. c) Implementing the new specialized foundation/stages dependent on different units programming adaptations so as to advance specialized interoperability inside the association. ) Delivering Change Management preparing to the supervisory crew in the division and to the operational representatives. e) Monitoring and giving an account of the above program/venture to the CEO and GM all the time. 3. Help the representatives at all levels in the unit to adapt to the issues of progress As a feature of the arranging and conveyance of the task, HR will convey change the executives preparing, QA meetings and furthermore run center gatherings for all the workers. This will kill any expected issues, concerns and disarray which could emerge in the operational staff groups as a component of radical authoritative change. . Accomplish improvement in the unit’s execution. So as to share best practices and expand on nearer working connections between the Wakewood divisions, the CEO will work intimately with the GM and chiefs of the affected division to fabricate the accompanying: I) Performance measurements for the division (on efficiency and financials) ii) Customer Satisfaction measurements iii) Employee commitment measurements The CEO will likewise give yearly objectives/focuses for the unit which will be lined up with the general hierarchical targets. I was approached to give an arrangement which will help meet the accompanying: a) get ready individuals for change, persuading them that critical hierarchical changes are required; b) plan and screen a program of authoritative change; c) help individuals at all levels in the unit adapt to the issues of progress; d) accomplish improvement in the unit’s execution Based on my suggestion of 4 tracks of work, the undertaking group will have the option to build up a nitty gritty venture plan with the applicable conveyance time spans. From past experience I visualize to get aftereffects of the adjustment regarding client input, monetary development and representative fulfillment in 18 to two years. Should the business case be gotten effectively and my administrations required on the conveyance of progress to your association, I will be eager to work in organization with Wakewood International Services on this basic activity.

Cancer Essay Introduction Example For Students

Malignancy Essay Introduction Word Count: 1209I decided to do my report onbecause it is a subject I need tolearn about and in light of the fact that it can most likely fit 5 pages. Mybibliography is on the closure of the report, my educator helped mewith it since I didnt realize how to do it. Disease is the name fortumors that are threatening. Dangerous tumors don't react tobody instruments that cutoff developing. Threatening tumors show a notnormal cell structure the equivalent practical specific cells. Alsocancer cells developing in research center tissue culture don't stopgrowing when they contact each other on a glass or other solidsurface however develop in masses a few layers profound they are said to lackcontact restraint. Loss of contact hindrance represents two othercharacteristics of malignant growth cells intrusiveness of encompassing tissuesand metastasis spreading by means of the lymph framework or blood to othertissues and organs. Cells are normally constrained by development factorscompetence facto rs that invigorate cells to enter the start phaseof cell replication and movement factors that safeguard consummation ofthe replication cycle. The unlimited development paces of cells are dueto the enactment and absence of restraint of oncogenes. They arecancer causing qualities. Disease tissue that develops unbounded contends with normaltissue for supplements executes the ordinary cells by healthful hardship. Dangerous tissue additionally causes optional impacts with the symptomsof a harmful development brought about by the weight of the developing tumoragainst encompassing tissue or the metastasis of malignancy cells andtheir intrusion of different organs. Diseases are reviewed as to degree ofmalignancy on a size of one through four the differentiation betweeneven kindhearted and harmful neoplasms is dark. All organs andtissues are powerless to malignant growth. A great deal of human malignant growths might be caused or if nothing else activated byvarious substance operators. Alkylating operators are thought to have acarcinogenic impact since they artificially adjust the cells nucleicacids. Nitrites regular added substances in handled meat respond withamines in the stomach to shape nitrosoamines which someauthorities accept might be cancer-causing to people. Othercommonly happening cancer-causing agents are azo colors, polycyclichydrocarbons, and urethane. Certain cancer-causing agents presentoccupational dangers. Asbestos particles once breathed in remain in thelung and go about as an aggravation. In the asbestos and constructionindustries laborers have a high likelihood of building up a fatalcancer of the chest covering or stomach lining 25 to 30 years afterthe starting inward breath of . Asbestos additionally has been connected to lung andcolon malignant growths in uncovered people. Oral malignant growth basic in Indiais generally ascribe d to the biting of betel nuts. Albeit theapparently expanding frequency of certain kinds of profoundly malignantcancers certain lung tumors and might be a consequence of improvementsin sickness location and analysis cigarette smoking and anincrease of barometrical contaminations are additionally thought to have an impact. Expanding proof ensnares infections in enlistment of disease. In the mid twentieth century Peyton Rous an American virologistshowed that specific fowl sarcomas could be transmitted byinjection of an operator undetectable under the magnifying instrument and latershown to be a RNA containing infection. From that point forward other oncogenicor tumor causing infections have been recognized in experimentalanimals. Infections of the herpes bunch some of which cause coldsores and chicken pox have been appeared to cause disease inexperimental creatures. Ongoing proof demonstrates that othermembers of the herpes gathering, for example, the infection causing infectiousmononucleosis may cause human malignancy. Human papillomavirushas likewise been appeared to cause or start diseases. A few kinds ofHPV cause genital moles known as condylomata acuminata whichappear to cause intrusive malignant growth of the cervix, vulva, vagina, orpenis. There is proof of synergistic impacts of smoking andsome types of HPV and disease especially cervical malignancy inwoma n. HPV 16 has been demonstrated to be related with some formsof Kaposis sarcoma. Careful expulsion of the moles and sores hasa 70% anticipation of repeat antiviral treatment with interferonsappear somewhat effective when careful evacuation isn't fruitful. .uca69bdb1fc7d0b888226390c8dcd1e78 , .uca69bdb1fc7d0b888226390c8dcd1e78 .postImageUrl , .uca69bdb1fc7d0b888226390c8dcd1e78 .focused content region { min-stature: 80px; position: relative; } .uca69bdb1fc7d0b888226390c8dcd1e78 , .uca69bdb1fc7d0b888226390c8dcd1e78:hover , .uca69bdb1fc7d0b888226390c8dcd1e78:visited , .uca69bdb1fc7d0b888226390c8dcd1e78:active { border:0!important; } .uca69bdb1fc7d0b888226390c8dcd1e78 .clearfix:after { content: ; show: table; clear: both; } .uca69bdb1fc7d0b888226390c8dcd1e78 { show: square; progress: foundation shading 250ms; webkit-change: foundation shading 250ms; width: 100%; obscurity: 1; progress: murkiness 250ms; webkit-progress: darkness 250ms; foundation shading: #95A5A6; } .uca69bdb1fc7d0b888226390c8dcd1e78:active , .uca69bdb1fc7d0b888226390c8dcd1e78:hover { haziness: 1; change: mistiness 250ms; webkit-change: darkness 250ms; foundation shading: #2C3E50; } .uca69bdb1fc7d0b888226390c8dcd1e78 .focused content zone { width: 100%; position: relative; } .uca69bdb1fc7d0b888226390c8dcd1e78 .ctaText { fringe base: 0 strong #fff; shading: #2980B9; text dimension: 16px; textual style weight: intense; edge: 0; cushioning: 0; content design: underline; } .uca69bdb1fc7d0b888226390c8dcd1e78 .postTitle { shading: #FFFFFF; text dimension: 16px; text style weight: 600; edge: 0; cushioning: 0; width: 100%; } .uca69bdb1fc7d0b888226390c8dcd1e78 .ctaButton { foundation shading: #7F8C8D!important; shading: #2980B9; outskirt: none; fringe span: 3px; box-shadow: none; text dimension: 14px; textual style weight: striking; line-tallness: 26px; moz-outskirt sweep: 3px; content adjust: focus; content enrichment: none; content shadow: none; width: 80px; min-tallness: 80px; foundation: url(https://artscolumbia.org/wp-content/modules/intelly-related-posts/resources/pictures/straightforward arrow.png)no-rehash; position: total; right: 0; top: 0; } .uca69bdb1fc7d0b888226390c8dcd1e78:hover .ctaButton { foundation shading: #34495E!important; } .uca69bdb1fc7d0 b888226390c8dcd1e78 .focused content { show: table; tallness: 80px; cushioning left: 18px; top: 0; } .uca69bdb1fc7d0b888226390c8dcd1e78-content { show: table-cell; edge: 0; cushioning: 0; cushioning right: 108px; position: relative; vertical-adjust: center; width: 100%; } .uca69bdb1fc7d0b888226390c8dcd1e78:after { content: ; show: square; clear: both; } READ: Maybelline Case Study EssaySome malignant growths might be activated by changes in the bodysinternal condition as hormone uneven characters. An initially announced in1970 a few girls of moms who had been givendiethylstilbestrol during pregnancy to forestall miscarriagedeveloped vaginal adenocarcinomas as young ladies. There aregenetic propensities for specific sorts of malignant growth like bosom orstomach disease and certain favorable tumors like certain tumors ofthe eye, ligament, and skin, some of which may later becomemalignant. Physical specialists, for example, X-beams and radioactive elementsare likewise cancer-causing t he high frequency of leukemia and othercancers in Japanese overcomers of the nuclear shelling of

A small business loan could boost your blogging business

A small business loan could boost your blogging business Make Money Online Queries? Struggling To Get Traffic To Your Blog? Sign Up On (HBB) Forum Now!A small business loan could boost your blogging businessUpdated On 07/10/2019Author : Ram kumarTopic : BloggingShort URL : https://hbb.me/2Jsjwnk CONNECT WITH HBB ON SOCIAL MEDIA Follow @HellBoundBlogFinally, you are no longer working in that boring job you didn’t enjoy. You’ve decided to pursue your true passion. That one dream you’ve had for a long time is finally realized: you started your own blog.Now you can write about the things you love, share your knowledge and inspire other people. Or maybe you are running a prosperous Instagram page with many followers where you can share things that you are passionate about.However, after the initial success and enthusiasm, you realized that there are so many opportunities that you can leverage to bring your business to the next level. Maybe you can create your own website, invest in marketing or organize a course, etc. The sky’s the li mit.But unfortunately, you need capital to make this happen.Camino Financial, an online lender and an expert in all things Small Businesses, has the answer about how to fix this issue: small business loans, excellent tool to grow your business.What is a small business loan?We like to define these types of loans as:Small business loans are amounts of money that lenders procure to business owners. These funds are to be invested in the small business (or invested to finance business growth or activities) and are to be paid back (plus interest) in monthly installments over a period of time. They are less restrictive than regular commercial loans.To get a better grasp of this financing option and how it can be helpful, lets see some real-life stories of entrepreneurs who undertook this step.Small business loan for a blogging momAnnie is a mom who has a parenting blog where she shares useful pieces of advice on raising children nowadays.She realized that apart from sponsored blog posts, s he could have other sources of income. Annie then decided to create an ebook for parents as a passive source of income, and she also wanted to create a workshop for new moms.But, to achieve all this, she needed to hire a designer to illustrate a professional looking ebook, and she also needed to rent a conference place to hold the workshop.READ5 Reasons Why Firefox Is My Favorite Web BrowserIn other words, Annie needed a lot of money to cover all her expenses.She then looked for lenders with affordable rates and applied for a small business loan. Annie got the necessary finance funds that she invested in her business growth. Given that it was a smart investment, Annie was able to repay her debt easily.Small business loan for a social media loverCatherine is a natural talent when it comes to Instagram.Her profile has thousands of followers. She has also helped her friends with their businesses by creating great presence on their social channels. Naturally, Catherine wanted to pursue her passion and open her own business as a social media consultant.However, she needed to build her website, invest in branding and complete a course on running a successful business. All these things required capital Catherine didnt have.The only way to provide the necessary funds to open her business was to get a loan. She found a lender that offered favorable terms for startups, so she applied for a small business loan. Catherine got the needed financing, and now she runs a prosperous business with many satisfied clients.A Small Business Loan Could be What You’re Looking ForIt takes courage to follow one’s dreams and quit one’s regular job, but doing so can be very fulfilling.When doing so, you need various resources to realize them: you need to invest your time, knowledge and money to make everything happen and build your social media or blogging business.Usually, you already have all the resources you need, but if you dont have them, there will always be ways you can get them. Follow the example of Annie and Catherine and get the funds you need through a small business loan.Dont let money issues stand in the way of your dreams and thriving business.

Civil Rights

Causes and Symptoms of Eyestrain

Eyestrain is fundamentally caused by straining one or more of the eye muscles. Most commonly the strain is in the ciliary body, the eye muscle responsible for accommodation, typically by keeping it in one position for a long time, visually concentrating on one thing or one distance for too long. The eyes tend to strain faster from focusing on near distances as opposed to far distances. Switching between distances rapidly can hasten the strain as well. Symptoms of Eyestrain The Mayo Clinic lists the following possible symptoms of eyestrain:   Sore, tired, burning, or itching eyesWatery or dry eyesBlurred or double visionHeadacheSore neck, shoulders, or backIncreased sensitivity to lightDifficulty concentratingFeeling that you cannot keep your eyes open Common Causes Some common activities that can cause eyestrain include using a computer or other electronic device, reading, watching television, and driving. In addition to activities that cause you to focus the eyes for long periods, some environmental factors can add to the stress placed on your eyes, such as low light levels,  fluorescent lighting, a bad viewing angle, a poor ergonomic computer setup, low screen contrast levels,  glare, brightness, and dry moving air from a fan or air conditioner. Some personal factors contribute to eyestrain as well, such as poor and uncorrected vision, stress, fatigue/tiredness, and poor posture. What You Can Do Of course, as a problem caused by overuse, youll want to incorporate breaks into your work or activity thats causing the eyestrain or limit your  screen time if possible. Improve the lighting in the room, such as using soft light or task light thats not glaring into your eyes or onto a TV or computer screen. Using eye drops can help relieve dryness, as well as using a humidifier and positioning yourself or the air vent to limit air blowing directly on you. At Your Computer Station If work at a computer is a problem, position the monitor so that the top of the screen is at or below your eye level, at an arms length away from you. Staring can be a problem, drying out your eyes, and people dont even realize it. Make sure youre blinking enough. Every 20 minutes or so, look away from the screen and focus on something in the distance. You can cut sunlight glare on the screen with a device that goes over the screen, or cut glare from lighting in the room by closing blinds or shades and using a desk lamp to the side rather than fluorescent lights above and behind you. You also can blow up text on the screen for easier reading, and adjust the monitors settings to cut brightness. Keep the screen clean, as dust cuts contrast, and dont put a monitor right in front of a white wall. Glasses If you need glasses and have to work on a screen daily, your eye doctor may recommend eye exercises and corrective lenses (contacts or glasses) that have a special coating to reduce glare from screens. If you drive a lot, sunglasses with UV protection can help reduce strain as well.

Obeservational and Sampling in Traditional and Cultural...

Sir Davi Mbelu University of Phoenix Introduction In this paper attempt shall be made to compare multicultural and traditional psychology research methods with a view to examining observation and sampling as the variables of interest. However, these variables of interest shall be assessed in respect of how they are applied in cultural and traditional psychological research. In addition, the fundamental problems that may be encountered by the researchers during the implementation of the observation and sampling in cultural and traditional psychological research setting shall be addressed. The major aim of observational methods as observed by†¦show more content†¦Researchers tend to choose intervention approach to apply in natural setting through three major methods, including participation observation, structured observation, and the field experiment; however, the extent and nature of intervention differs across these three approaches (Shaughnessy, 2003 p. 91). Participant observation is employed into major ways, which includes disguised, or undisguised. Once too often, researchers use undisguised participant observation for effective understanding or knowledge regarding the culture and behavior of group of people which most often applied by anthropologist (Levin, 1963). Moreso, the understanding that people do not behave normally as they should, if they are aware that their behavior is being observed, disguised participant observation is appropriately used. Much as participant observation be it either disguised or undisguised may allow an observer access to situations not ordinarily open to both traditional and multicultural research. It behooves an observer in employing these approaches to be mindful of possible loss of objectivity and unforeseen impacts the behavior under study may have on a participant observer. Structured observation is oftentimes employed to deal with the problem associated with using naturalistic observation

Topic Engagement and Participation

Question: Discuss about theTopic Engagement and Participation. Answer: Introduction: The blog enteries has been written on topic managing for quality and performance excellence. The case study mentioned in book applying process improvement tools to an order fulfillment process has been used to make suitable references in discussion and comments section. The blog entries are self generated, however they are linked to the process improvement tools and managing quality. The comments and discussion section of the report identifies some points about the topic and it is linked with key issues discussed in case study of applying process improvement tools to an order fulfillment process. The comments and discussion has been made on the basis of Aim privacy policy. The comments have been discussed with consideration of topic. 4 self generated blog entries and 4 comments and discussion section for each has been done in the assignment. The references have been shown at the end of the document. Blog Enteries Quality Management and Customer Satisfaction According to the Snee Hoerl (2003), customer satisfaction is not associated with objective statistics but it is more an attitude or feeling. Customer satisfaction increases the buy more frequently and buy more options where a successful purchase improves the cash flow only. The major goal of quality management team in an organisation is customer satisfaction. Customer satisfaction is one of the major goal of an organisation because if there customers are not satified the organisation will not able to survive in the market. Customer satifaction comes in various forms, the one is asssociated with quality of product and its usability over the process and other one is associated with delievery of services. In case of product order fulfillment also comes with services in few cases such as in case of automotive car parts distribution, services would be considered the most important aspect of customer satisfaction. If a distrubution center is not able to delever the automotive parts on tim e then it would directly impact the quality of service of organisation. Comments And Discussion It is true that customer satisfaction is not always associated with product quality sometime it is associated with quality of services comes along with product. As per the case study of applying process improvement tools to an order fulfilement process, the branded automatice parts were deleivered by the distributor whose quality is signified to the consumers but how it is served to the customers makes the difference. But the question is only customer satisfaction is the goal of quality management? According to Brennan (2011), Only customer satisfaction is not the only goal of qaulity management, instead it is associated with company goals as well such as reduced operating cost Best Process Improvement Tools for order Fulfillment Process An order fulfillment process is the key to provide quality services to its customers. The quality of services in an organisation depends on this process only, if the process is not effective and efficient then it will effect quality further customer satisfaction and organisations cash flow as well. There are several tools that can be used to improve order fulfillment process such as Pareto chart, DMAIC model, Cause and effect diagram etc. A pareto chart is a vertical bar graph that helps to determine the problems need attention as the taller bar shows the variables that have maximum impact over the process. Pareto chart is based on Pareto principal who maintains 80% of the output and 20% of input. Pareto is also known as basic tool for controlling quality (Jeston and Nelis, 2006). The DMAIC model is most common six sigma approach in improving order fulfillment process, the model has 5 phases: define measure, analyze, improve and control. The cause and effect diagram is a tool that is used to analyze what are the cause and effects of a problem on order fulfillment process. The best six sigma approaches DMAIC because it is a complete framework to improve the order fulfillment process rather than just being an analysis tool. Comments and Discussion In addition to process improvement tools creative problem solving is also eseential to improvise order fulfillment process. The process improvement tools that has been disucssed in above posts are the basic tools. The cause and effects tool is the best tool to identify the creative solution. A text book solution is a non-creative solution. The case study of Applying process improvement tools to an order fulfillment process shows how automative parts distributor applied creative problem solving in study of demining cycle by going through a brainstorming session with internal stakeholders (Evans et al., 2008). Define-Measure-Analyse-Improve- Control (DMAIC Model) and Demining Cycle to Improve Order Fulfilment Process DMAIC model is based on 5 improvement steps: define, measure, analyze, improve and control. The define is the initial step where leader needs to define the current situation as well objectives of the improvement. After define stage the next step is measure where activities are measured on the basis of time and cost. Each and every activity in the order process is measured for time. Once each and every activity is measured on the basis of the time and cost the next step is improvisation. At improve stage the activities taking maximum time and cost are planned to be improved. At this stage the solution of the problem is identified. The final step of the model is control where activities changes for improvisation are controlled on the basis of set objectives (Wisner and Stanley, 2008). Demining cycle includes four stages: plan, study, do and Act. At stage of plan the situation is critically analyzed, after that relevant study to sort out the problem is conducted in order to find the best solution for the situation. The act is the last stage where planned solution is implemented (Adam, 2003). According to the case study published in Managing for quality and performance excellence the problem that was identified in order fulfillment process of the organization was associated with picking time that was because of small carts. The problem was identified at first stage and brainstorming was used to study and determine solution which was then implemented by the team. The case study shows that team has worked on DMAIC model. Comment and Discussion A best implementation of DMAIC model has been seen in book Managing for quality and performance excellence The manger identified why deliveries get delayed and which activity takes the maximum time and the measured average time of these activities and utilized creative problem solving to determine solution that was long cart to reduce picking time. How Activity Delays Affects the Order Fulfillment Process and its Quality In an order fulfillment process time and cost required by the activities plays an essential role as it defines the effectiveness and efficiency of the process. The improvement in process is always associated with activity time and cost. Activity delays in order fulfillment process affect the customer satisfaction which is one of the major concerns of an organization. There are so many impacts of delayed activity on organization such as additional operational cost, quality improvement analysis cost as the company need to carry out DMAIC activities which increases the cost (Evans et al., 2008). The internal and external customers of the organization are also impacted with such activity delays (Cumberlidge, 2007). The internal customer of the organization is employees who are running the operations and these delays can affect their working and performance as well. On other side external customers satisfaction is badly impacted by such delays as happened in case of applying process improvement tools to an order fulfillment process mentioned in Managing for quality and performance excellence. Comment and Discussion The activities as cause of delay can be anyone but the impact of activity would be same on organization. The difference will be improving and controlling stage of the DMAIC model. The solution will be different if packaging time is the core reason of delay instead of picking time. And its true that its impact on organization will be increase cost, lost customers and loss in profit. References Snee, R. Hoerl, R. (2003). Leading Six Sigma. Upper Saddle River, NJ: Financial Times Prentice Hall. Brennan, L. (2011). Operations management. New York: McGraw-Hill. Jeston, J. Nelis, J. (2006). Business process management. Burlington, MA: Butterworth-Heinemann. Wisner, J. Stanley, L. (2008). Process management. Mason, OH: Thomson South-Western. Snack, N. et al. (2006).Operations and Process Management: Principles and practice for Kanji, G. Wallace, W. (2000). Business excellence through customer satisfaction. Total Quality Management, 11(7), 979-998. https://dx.doi.org/10.1080/09544120050135515 Evans, J., Lindsay, W., Evans, J. (2008). Managing for quality and performance excellence. Mason, OH: Thomson/South-Western. Adams, W.C. et al. (2003).Six Sigma Deployments.Boston: Butterworth-Heinemann. Cumberlidge, M. (2007). Business process management with JBoss jBPM. Birmingham, U.K.: Packt Publ.